Scheduling a ride on Uber

Sometimes, it can be helpful to schedule a ride ahead of time. However, your voucher will not automatically be applied on scheduled rides. When you schedule a ride ahead of time, the following message will appear:

To work around this error message, follow the steps below to ensure your discount voucher applies to scheduled Uber rides.

 
 

STEP ONE

1. Schedule the ride.

 
schedule button.png
 

STEP 2

2. When the driver is assigned or while the ride is in progress, apply the voucher to the ride by clicking ‘Switch’ link

new - initial switch payment.png

Toggle on the voucher you want to use. ***NOTE: You cannot use Google or Apple Pay for rides scheduled in advance. The Uber app prevents riders from switching their payment when Apple or Google Pay is used for rides.***

voucher-toggle-gif.gif
More Information
 

STEP 3

The discount will not show during the ride, but will be applied with the ride is finished

new - updated payment amount.png
 
 

Need to request a refund?

Uber’s Retroactive Refund Tool

  1. Open the Uber App and tap the Account/Profile icon.

  2. Tap Help > Trip Issues and Refunds.

  3. Select the specific trip.

  4. Tap Get Trip Help and select "I had an issue with my voucher" (if they don't see this, tap "More Options").

  5. If the ride is eligible, they can simply tap Apply Voucher for an instant refund

Do you want to prevent a voucher error when scheduling a ride in advance?

  1. Check their backup payment method: Ensure their personal card is up to date and has no blocks.

  2. Confirm the Voucher is selected: Before confirming the trip, they should double-check that the TutorND voucher is selected in the payment section of the app.